The way we communicate with each other is an important part of human existence. Insults, yelling, attacking, insincerity, arrogance, exclusivity, underestimation and use of ugly words (swearing, insults, vulgarities) do not contribute to understanding people in either simple or difficult situations. With such speech, we close the door of communication and deepen conflicts. When we act honestly, kindly and patiently in communication with other people, instead of raising tensions and deepening conflicts, we reduce tension and achieve greater mutual understanding. A nice word is a base of etiquette and a synonym for finding the right measure in communication with other people and serves to build good human relationships.
Stressful situations deplete energy and the fast pace of life brings competition among people. This pushes us into aggression and cynicism and contributes to greater mistrust, suspicion and poor communication with other people. Kindness, compassion, respect and gratitude are the virtues that always connect us to people. Negative communication clearly impairs human health. Positive communication affects strong psycho-physical abilities. Affirmative persons are less susceptible to Alzheimer’s disease and depression. People who do not know resentment and know how to forgive are calmer. Dissatisfaction and anger affect the heart rhythm and raise blood pressure. Kind and compassionate people are calmer and happier which has a beneficial effect on boosting immunity.
To preserve health and achieve better communication with all people from our private and business environment, we need to strive to establish non-violent communication. That is why we need to clearly define our wishes and needs and express ourselves positively whenever we have the opportunity. Of course, the ultimate goal is not to become a “non-assertive person” who shuns any conflict and must not clearly express his feelings and opinions because he is afraid of negative reactions from other people. The opposite behavior in psychology, better known as “assertive”, means a persistent and self-confident person. It is defined as the expression of thoughts, feelings and beliefs in a direct, honest, socially adequate and indirect way with respect for other people. An assertive person actively goes towards his goal. He expresses his beliefs without aggressive behavior, shouting and shouting. An assertive person respects other people even though he knows how to take care of himself.
The rule for nonviolent communication is to express our opinion clearly and loudly without negative qualifications. Do not circle and do not avoid talking but resolutely say your opinion supported by reasons. It is very important that you are polite in doing so and that you show understanding for the other person. Don’t get upset if you think something is negative – be restrained but determined. Let your reasons and explanations be reasonable and specific. Nonviolent communication respects the individual, nurtures understanding for other people, avoids misunderstandings and negative qualifications. The advantages of non-violent communication are that such behavior opens up a number of possibilities for us to solve problems and misunderstandings and find a solution in very complicated situations.
The key rule is to attack the problem and not the person. Focus on the problem, on the situation. Avoid criticizing and condemning people, stay away from irony and negative communication with people. The same rule applies when you are the subject of an attack. Focus slips if you retaliate with the same measure. Be objective and focus on solving problems instead of conflicts with other people (who are attacking you).